Archives: FAQs

Ticket Prices

Peak VIP – $99.99Premium-FLEX – $64.99Basic-Timed – $54.99Child – $34.99 Off-Peak VIP – $79.99Premium-FLEX – $49.99Basic-Timed – $39.99Child – $29.99 Prime VIP – $109.99Premium-FLEX – $79.99Basic-Timed – $69.99Child – $39.99 All tickets are subject to taxes and a $6.99 service fee on top of the above prices as per our terms and conditions. Ticket prices …

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Group Tickets

For groups larger than 10 people please email us at groups@desmoinesvangogh.com The discount amount will be applied at checkout.

I have not received my tickets

If you have purchased tickets to Immersive Van Gogh directly through our website, but have not yet received your tickets, you can use the “Ticket Resend” tool found HERE! If the “Ticket Resend” tool was not able to find your order, your original order email may have a typo in it. Please contact the box …

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Authorized Ticket Sellers

Warning! Check before you GOGH. If you want to experience the Immersive Van Gogh Exhibit that is taking Chicago by storm and sold out in Los Angeles, New York, and San Francisco, ensure you are buying your tickets from desmoinesvangogh.com or our verified partners. Should you have purchased tickets for our exhibit from any other site other …

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Ticket Types & How to Purchase

TICKET TYPES FLEX Tickets FLEX tickets allow for a bigger window of entry. Whereas for regular tickets you are required to enter within the hour you purchased, FLEX tickets allow you to enter within a four-hour window (two hours before or two hours after your start time). First entry 15 minutes prior to first time slot, …

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Location

Making its mark in the heart of Des Moines The location Immersive Van Gogh Exhibit is taking over, is a secret venue. To be announced before the exhibit opens, existing ticket holders will receive an email with the venue name and location once it is made public. Renowned for transforming venues into unforgettable art experiences, …

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I want to change the name on my tickets

The name on your tickets is for buyer & COVID tracing info only and thus there is no change of name required on tickets. Anyone who has access to the tickets can use them. The buyer is responsible for tracking COVID-19 information within their party.

I want to upgrade/downgrade

Please contact us at ticketing@DesMoinesvangogh.com to upgrade your tickets prior to arrival. Unfortunately, we cannot downgrade tickets and we don’t know why you would want to!

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